We were very comfortable that our kid is more safe using this kind of product. Read more: The best baby monitors you can buy. the shipping service selected, the seller's shipping history, and other factors. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. I did some online research and saw many positive reviews. Crafted with BY OUR TEAM FOR YOU AND YOUR FAMILY, Infant Optics DXR-8 Pro check out our full review, how to pick the monitor thats best for you. Another good feature of the Infant Optics DXR-8 is the ability to remotely pan, tilt, and zoom the video image as needed. You can purchase syndication rights to this story here. Will recommend this brand to other parents looking to purchase a monitor. Free shipping for many products! It comes with machine learning insights to help improve your babys sleep quality. This phone number is toll-free. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Vs Security Camera and Security Cam as Baby Monitor, Start here with all the top baby gear brands in 2022, Improved charging with round-pin charging. There are so many monitors out there, so knowing exactly what you want from your monitor before you start looking will help you narrow it down. If the sound of your Infant Optics stopped working, navigate the settings and select volume. Secure baby monitor connection: Customer Reviews. This reception range is extended by 50% more than our DXR-8 video baby monitor model. We know from experience that as parents, your time is valuable. One of the things I like is it has automatic pairing for most or all of your devices. You should also note that the current Infant Optics DXR 8 camera does not pair with more than one screen unit of Infant Optics DXR 8. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. All you need is to contact them and follow these steps. Date First Available. The Infant Optics DXR-8 was the best non-Wi-Fi option that I found; even though the signal can go in and out sometimes, that seems to be unavoidable in non-Wi-Fi monitors. Slide the ON/OFF . I also wish it had a docking system for charging. Compact, crisp monitor: I chose this brand because my daughter was using it and said it was great. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. In our tests, we found that placing the camera at about 8.2 feet / 2.5 meters gives the best results. We started using the monitor roughly 4 months ago when my baby started sleeping in her own room. I agree to receive email updates and promotions. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. This is perfectly fine for mid-range coverage, enough to see your baby and their immediate surroundings. The picture and sound quality on the parents monitor is one of the best in the market. Its impossible for someone to hack into the Infant Optics via your WiFi connection, they would need to be within signal range. The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. This is unheard of! No words to describe their attention to clients. Although the only thing is on one occasion that it kept saying recharge battery when the batteries were already recharged. Email us at reviews@businessinsider.com. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. You can bump that up to 10 hours with the screen on standby. Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. I think the issue we had was a fluke and I don't have any safety concerns about the device, but I was impressed with how quickly customer service handled the problem. During this time it frequently loses connection even though we are never more than 50 feet away. Customer Service Maturity 40/100. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. DO NOT BUY THIS MONITOR before reading the following. See why thousands of parents trust us to find the best product for their family.Read more abouthow we test and review. At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). You can also purchase one using the link above. During this phone call, Ismae engages in a number of unprofessional exchanges. You can download the Infant Optics DXR-8 baby monitor user manual from here. You can purchase syndication rights to this story here. Wide angle camera with interchangeable lens. This also helps save on battery life. Infant optics camera not working in the dark or no sound In case any of the units including the microphone, the speaker, battery, or camera are defective or not functioning properly either because of negligent damage or other causes, you should contact the infant optics support. The audio will remain on. Prospector. Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. Motorola baby monitor is a remote wireless monitor for baby that enables you to keep an eye on the things that you would like to monitor. Several users whove had this problem finally had to contact Infant Optics customer support and those with valid warranty were able to get replacements of the screen. Can view up to 4 cameras at the same time on the display. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you the signal is going in and out and you are within 10 to 20 ft. away, then it must be interference. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. All rights Reserved. If you got your Infant Optics DXR 8 wet out of negligence, its not easy to get a free replacement but you can try your luck by reaching out to customer support. As a new mom, I felt like I was hardwired to be with her 24/7. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. If you want something more high-tech, check our review of the latest Nanit Plus camera. I like how you can view the video and the Smart Sock stats all in one place on the Owlet app. This gives me peace of mind knowing that I don't have to keep looking at the monitor to make sure it's working. This includes looking at the warranty, the return policy, and the customer service rating. the shipping service selected, the seller's shipping history, and other factors. Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com Infant Optics' customer service support is excellent! Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. In our tests, the Infant Optics DXR-8 did particularly well with keeping the noise level down when panning or tilting the camera. The same goes for floor/ceiling materials. . Support - Infant Optics Keeping families safe is our priority. Some manufacturers of baby monitors have a history of giving poor customer support or not meeting their promises. How do I know I can trust these reviews about Infant Optics? Free shipping for many products! All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. We value your privacy. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. Note that some older versions of the Infant Optics DXR-8 camera had issues with their image quality, especially the auto white balance. The further away the WIFI devices are from the monitor, the less interference there is. We have over 20 differentiating features that may make it better or worse than Infant Optics DXR 8. Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 But my baby monitor experience during my motherhood stage was truly amazing and unforgettable because during that time me and my husband were in peace especially when we go to sleep. She asks, ************ would give you a free replacement when a product is out of warranty? But were glad to report that this isnt the case with the Infant Optics DXR-8. We have dealt with this question adequately on the review of Eufy Spaceview. for Apple products. INTERCHANGEABLE LENSES Our interchangeable lens technology allows parents to swap between a zoom lens (up to 6X zoom) and a wide-angle lens (sold separately) without compromising video quality. Its location on this page may change next time you visit. Find many great new & used options and get the best deals for Baby Monitor Mount Compatible with Infant Optics DXR-8 and DXR-8 PRO , 15.7 at the best online prices at eBay! Yes. Since then, we've been utilizing our experience and customer feedback to continuously improve our products. There are several reasons why the screen of Infant Optics could become purple but a quick fix that has worked for several users is unplugging the cable and making sure it is plugged in securely. They would guide you on how to ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit. This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. Its handy for ensuring your babys room is comfortable and might help avoid cases of SIDS, but only if the sensor is accurate. PRIVACY GUARANTEED Closed-loop system, non-Wi-Fi monitor. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. $134.98 in stock. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). You may qualify for a free battery replacement if your Infant Optics is within the one-year warranty but you need to check with their support team. In addition to not getting hacked, being off Wi-Fi also helps ensure that it will work all the time. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. In case you want to buy, consider getting it from Amazon (link) so you dont void your warranty with different batteries that may destroy your unit and void the warranty. IR/Night Vision: 8 IR LEDs, 1 Low light sensor, Operating Temperature: -10 C (+14 F) to +50 C (122 F), Power Adapter: Input 100-240VAC, 50/60Hz 150mA, Output: 5.9V, 1000mA, Horizontal Turning Angle: 135 both left and right, Battery: 1200mAH Li-ion 3.7V rechargeable battery, LCD Display: 3.5" TFT color display at 320 x 240 RGB colors, Power Adapter: Input: 100-240VAC, 50/60Hz 150mA, Output: 5.0V, 550mA. Based on recommendations from friends, I knew I wanted to get a video monitor that didn't use Wi-Fi because the thought of one getting hacked made me extremely uncomfortable. We value your privacy. Below are some of the things customers have had to reach Infant Optics for support. If our team thinks the partnership is a good fit, we will be in touch. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. It also tells the temperature that the room is which is helpful. Here are the full specs of the camera unit: Here are the specs for the monitor, or receiver, unit: It's easy to electronically move the camera via the receiver, which is the main reason I didn't go with theWillcare Video Baby Monitor and the Babysense Video Baby Monitor when I was researching options. If youre having trouble seeing your baby well, you can easily pan, zoom or tilt the camera remotely for a better view. All rights Reserved. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. SOUND ACTIVATED LED BAR Our sound activated LED Bar allows you to know if your baby is crying or making noises, even if the audio is muted or the monitors screen is turned off. Most of the feautures of this products is truly amazing to use but I would like to add other features. The Infant optics green light is the power-LED. It had the features that we wanted in a monitor. She was a teacher from 2012 through 2019 and has been writing professionally since 2016. If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. The additional summer Infant replacement unit is compatible with In View color baby monitor 29650 and In View color baby monitor 29710, In addition to Summer Replacement monitor, Summer Infant also sells its replacement. Interchangeable lens: The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. This company has an F rating with the Better Business Bureau (https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929), and for good reason.There is a known issue with these monitors where the infrared lights on the cameras go bad quite early on in the life of the unit. BBB is here to help. It has a widescreen and the ability to see the whole room. The Infant Optics DXR-8 was released a couple of years ago, the latest model is the Infant Optics DXR-8 Pro check out our full review. it was not dropped. Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. Hi there! We chose this brand because of the features it had for the price it has specifically video on our daughter's side. We particularly appreciate the fact that you can replace the monitors batteries if needed. This feature is a parent favorite! Some of my favorite features are the convenience of moving the camera with the receiver, superior night vision, temperature monitor, and push-to-talk feature. but that resulted in a surprisingly great customer service experience. This replacement parent unit is NOT compatible with older versions of Infant Optics that used micro-USB power adapters. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. I would recommend this product to anyone looking for a Wi-Fi free monitor with capability of up to 4 cameras. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. ConsumerAffairs is not a government agency. When it launched, it came well ahead of its competitors in our tests. Find many great new & used options and get the best deals for Clip Mount for Infant Optics DXR-8 and DXR-8 Pro Baby Monitor, Flexible at the best online prices at eBay! On 11/13/2020 I purchased the dxr-8 baby monitor while pregnant. BBB Business Profiles are subject to change at any time. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. See details clearly even when the camera unit is placed far away from the crib. Summer Infant is one of our 6 top touchscreen baby monitors in 2022 and we have a picture of the additional handheld/screen you may be looking for below. 5.0 5.0. safety. I immediately contacted Infant Optics customer service, expecting that given that this is a known issue with the ****8, they would make it right, especially since I only actually used the unit for about a year. The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. The baby monitor uses a wireless 2.4 GHz FHSS signal that can reach up to 700 feet / 210 meters outside, but realistically 85 feet / 25 meters inside with up to four walls separating you from your baby. Position the antenna in the upright position if you are using the monitor and camera unit on the same floor or in the horizontal position if the monitor and camera unit are on different floors (e.g., in a two-story house). In 2019, Infant Optics DXR 8 introduced a replacement or additional baby monitor that you can buy to replace your broken Infant Optics screen/monitor. Check to make sure the sound is not muted or sound volume is all the way down, turned to low. A way to know if a brand is not responsive to customer queries is by going through their one-star reviews. Theyve promised on the page that theyll respond within 24 hours. I email again on 9/18/21, no callback. . It can provide color pictures during the day and night vision at night. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. It feels as if there were no designers helping to create the product. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. Though easy, this guide may save you time and resources. It has long battery life and has digital zoom with the optical zoom lens that is included. When placed at 3 foot / 1 meter from you, it will produce an average of 3.6 mG. My camera came with a defect in picture module which was all in grain. But overall my experience with this monitor has been great. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. Resume: Infant Optics are oriented on processes, not on clients, which is a shame. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. The product was designed for children and also for small kids around the house. It has a 3.5 inch full color display and is sound activated. As of this update, it is the 32nd best-selling baby monitor accessory on Amazon as shown in the snapshot below: Other competitors of Infant Optics such as Eufy Spaceview do not have a replacement or an additional monitor/parent unit/monitor only. Free shipping for many products! I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. Unfortunately, we did have one issue with our monitor, but that resulted in a surprisingly great customer service experience. If you stop moving, the microphone should start working fine. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. Especially for the high price point. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines.